Shipping policy

AnSes & Co. ships to selected destinations where a reliable tracked service is available. Delivery availability, rates and estimates are confirmed for your address at checkout.

Singapore delivery

Singapore delivery is free for orders of S$65 or more. For orders below S$65, Standard delivery is S$8. Delivery options and times are confirmed at checkout.

Processing and delivery

Made-to-order pieces are delivered in about 2–3 weeks.

Orders may be fulfilled from Singapore or through an approved international fulfilment partner, depending on the product. The delivery estimate shown at checkout begins after order processing. Tracking is provided when the parcel is dispatched.

International orders

International delivery is available only to supported destinations and product routes. Shipping charges exclude import duties, taxes and customs-clearance fees unless explicitly stated otherwise at checkout. Any applicable charges are payable by the recipient.

Remote and special addresses

Some remote areas may have limited service, a higher delivery charge or no available route. We currently do not ship to military or special postal addresses, including APO, FPO, DPO and BFPO addresses. Please use a standard residential or commercial delivery address.

Address accuracy

Please check your delivery address before completing payment. Additional delivery costs caused by an incorrect or incomplete customer address may be charged before reshipment.

Delays

Customs processing, severe weather and carrier disruption can occasionally extend delivery. We will use the available tracking and fulfilment evidence to assist with a materially delayed parcel.

Incorrect, damaged or defective items

If we send an incorrect, damaged or defective item, AnSes & Co. will cover the approved replacement delivery cost in line with our refund policy.